la89 Privacy Policy — How We Handle Your Data

Your Privacy at a Glance

The following summary highlights the most important aspects of this Privacy Policy for la89 players in Bangladesh. It does not replace the full policy text below, which governs in all cases.

1Introduction

la89 (referred to in this policy as "we", "us", or "la89") is committed to protecting the personal data of all users who access the la89 platform, including players based in Bangladesh. This Privacy Policy sets out how we collect, store, use, and share personal information, and explains the rights available to you under applicable data protection principles. This policy applies to all personal data collected through the la89 website at https://la89.bio, including data collected during account registration, financial transactions, gameplay, and customer support interactions.

By accessing la89 and providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this policy, you should not use the la89 platform.

2Information We Collect

la89 collects personal data that is necessary to operate the platform, comply with legal obligations, and provide a safe, personalised gaming experience to players in Bangladesh. The categories of personal data we collect include:

• Identity and contact information: full name, date of birth, email address, mobile phone number (including bKash/Nagad registered numbers), and residential address. This data is collected at registration and verified as part of the KYC process.
• Identity verification documents: national identity card (NID), passport, or driver's licence images and proof of address documents submitted during the account verification process.
• Financial transaction data: deposit amounts, withdrawal requests, payment method details (bKash wallet numbers, Nagad numbers, Rocket numbers, card type and last four digits), and transaction timestamps. Full payment credentials such as card numbers are never stored on la89 servers — they are processed directly by our payment partners.
• Gameplay and betting records: game history, bet amounts, win/loss records, bonus usage, session durations, and responsible gaming tool activations (deposit limits, self-exclusion requests). These records are retained for compliance, dispute resolution, and responsible gaming monitoring purposes.
• Technical and device data: IP address, device type and operating system, browser type and version, referring URLs, session data, and cookie identifiers. This data is collected automatically when you access the la89 platform and is used to maintain platform security and improve user experience.

3How We Use Your Information

la89 uses the personal data described above only for legitimate purposes directly connected to the operation of our platform and the provision of services to registered account holders. The specific purposes for which we process your data are:

• Account creation and management: to register your account, verify your identity as part of the KYC process, manage your account settings, and enable secure login to the la89 platform.
• Transaction processing: to process deposits made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to execute withdrawal requests to your verified payment method, and to maintain accurate financial records.
• Legal and compliance obligations: to comply with applicable anti-money laundering (AML) laws, to conduct Know Your Customer (KYC) checks, to respond to lawful requests from competent authorities, and to detect and prevent fraudulent activity on the platform.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling behaviour, to enforce self-exclusion requests, to apply deposit limits and session time reminders set by the account holder, and to enforce the 21+ age restriction across all accounts.
• Customer support and communications: to respond to your support enquiries, to send account-related notifications (such as deposit confirmations, withdrawal updates, and security alerts), and to provide information about promotions and bonuses where you have consented to receive such communications.

4Legal Basis for Processing

We process your personal data only where we have a legitimate legal basis to do so. The legal bases we rely on are:

• Contractual necessity: processing that is required to fulfil our contractual obligations to you as a registered la89 account holder — including account management, transaction processing, and provision of gaming services.
• Legal obligation: processing that is required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and responses to lawful authority requests.
• Legitimate interests: processing that is necessary for our legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — provided these interests are not overridden by your own rights and interests.
• Consent: where we process your data on the basis of consent — for example, to send you promotional communications about bonuses or special events — you may withdraw that consent at any time by contacting our support team.

5Sharing Your Information

la89 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share personal data only in the following limited circumstances:

• Payment service providers: we share necessary transaction data with our payment processing partners — including bKash, Nagad, Rocket, Upay, and card processing networks — solely to enable deposit and withdrawal transactions. These partners process your payment data under their own privacy policies and are bound by contractual data protection obligations.
• Game software providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive session-level data (such as player ID, bet amounts, and game outcomes) to the extent necessary to deliver their games and maintain RNG certification records. These providers do not receive your full identity data.
• Legal and regulatory authorities: where we are required by applicable law, court order, or instruction from a competent authority to disclose personal data — including requests from financial regulators or law enforcement agencies relating to the prevention of money laundering, fraud, or other financial crime — we will comply with such requests and may not be in a position to notify you of the disclosure in advance.

6Payment Data and Financial Security

la89 takes financial data security with the utmost seriousness. All pages on the la89 platform are protected by 256-bit SSL encryption, which ensures that data transmitted between your device and our servers cannot be intercepted by third parties. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is authenticated directly through the payment provider's own secure infrastructure. la89 does not store your mobile banking PIN, bKash personal identification number, or Nagad authentication credentials on our systems.

For card payments processed via Visa or Mastercard, la89 works with PCI-DSS compliant payment processors. Card data is tokenised and la89 retains only the card type and last four digits for reference purposes. Full card numbers, CVV codes, and expiry dates are never stored on la89 infrastructure.

7Cookies and Tracking Technologies

la89 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. The types of cookies we use are:

• Essential cookies: required for the platform to function correctly, including session management, secure login state, and shopping cart / balance display. These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies: used to collect aggregate, anonymised information about how visitors use the la89 platform — including which pages are visited most frequently and how users navigate between sections. This data helps us improve the platform experience for Bangladesh players.
• Preference cookies: used to remember your language setting, display preferences, and other personalisation choices so that your experience is consistent between sessions.

8Data Retention

la89 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes. The specific retention periods that apply to different categories of data are as follows: account and identity data is retained for the duration of your account relationship with la89 and for a minimum of five years following account closure, in line with applicable AML and financial record-keeping obligations. Transaction records are retained for a minimum of five years from the date of each transaction. Gameplay and betting records are retained for a minimum of three years.

When your personal data is no longer required for the purposes described above, we will securely delete or anonymise it. Where full deletion is not technically possible within a system (for example, where data exists within encrypted backup archives), we will isolate and protect that data from further active processing until deletion is feasible.

9Data Security

la89 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal data at rest, access controls that restrict personal data access to authorised la89 personnel on a need-to-know basis, and regular security reviews.

While we take all reasonable steps to protect your personal data, no online platform can guarantee absolute security. If you become aware of any unauthorised use of your la89 account or suspect that your personal data has been compromised, please contact our support team immediately at [email protected] so that we can take appropriate action.

10Your Data Rights

As a la89 account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you have the right to request a copy of the personal data that la89 holds about you, together with information about how that data is used and with whom it has been shared.
• Right of rectification: you have the right to request correction of any inaccurate or incomplete personal data that la89 holds about you. Please ensure that your account details are kept up to date to assist with accurate record-keeping.
• Right to erasure: in certain circumstances, you have the right to request that la89 delete your personal data — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. This right is subject to la89's legal data retention obligations, which may require us to retain certain data for a defined period even after an account is closed.
• Right to restrict processing: you have the right to request that la89 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to object: you have the right to object to the processing of your personal data where la89 relies on legitimate interests as the legal basis. You also have the right to opt out of receiving promotional communications from la89 at any time by contacting our support team.

11Children and Minors

la89 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. The platform enforces a minimum age requirement of 21 years for all account registrations, and identity verification is used to confirm that this requirement is met. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on la89, please contact our support team at [email protected] immediately.

12Changes to This Privacy Policy

la89 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or operational requirements. When we make material changes to this policy — meaning changes that significantly affect how we collect or use your personal data — we will take reasonable steps to notify registered account holders by email or platform notification prior to the changes taking effect. The updated policy will be posted on this page with a revised effective date. Your continued use of the la89 platform following any update constitutes your acceptance of the revised Privacy Policy.

13Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how la89 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week at Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] (plain text only — this is not a clickable link). We aim to respond to all privacy-related requests within 2 business days.